Effective Date: February 23, 2026 — Last Updated: February 23, 2026
Excellence Services LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at excellenceservices.com, apply for employment, participate in our recruitment process, or communicate with us via SMS, email, or phone.
1. Information We Collect
1.1 Information You Provide
- Contact information: name, email address, phone number, mailing address
- Application materials: resume, cover letter, work history, education, references
- Interview data: responses during phone, video, or AI-conducted voice interviews
- SMS consent data: phone number and opt-in consent status for text message communications
1.2 Information Collected Automatically
- Browser type, operating system, IP address, and device information
- Pages visited, time spent, and navigation patterns on our website
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Process and evaluate your employment application
- Schedule and conduct interviews (including AI-conducted voice interviews)
- Send you interview invitations, reminders, and status updates via SMS or email
- Communicate with you about job opportunities you may be interested in
- Improve our recruitment process and website experience
- Comply with legal obligations and enforce our policies
3. SMS/Text Messaging
If you opt in to receive SMS messages from Excellence Services, the following applies:
- We may send you text messages related to interview scheduling, reminders, status updates, and job opportunity notifications.
- Message frequency may vary depending on your application status.
- Standard message and data rates may apply.
- You may opt out at any time by replying STOP to any message.
- Reply HELP for assistance or contact us at hr@excellenceservices.com.
SMS Data Protection: Your mobile phone number, SMS opt-in consent data, and text messaging originator opt-in data will not be sold, rented, or shared with any third parties or affiliates for their promotional or marketing purposes. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist with recruitment, communication, background checks, and IT services, subject to confidentiality agreements
- Legal compliance: When required by law, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
We will never share your mobile information, including opt-in data and consent, with third parties for their promotional or marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Application materials are retained for up to 24 months after your last interaction with us. You may request deletion of your data at any time by contacting us.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of SMS communications by replying STOP
- Withdraw consent for data processing
- Request a copy of your personal data
To exercise any of these rights, please contact us using the information below.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: